Disability support

Accessibility at Stay Easyway

Here’s how we’re making it easier to travel with us.

Enhanced search filters

We’ve simplified our accessibility filters to provide an even better search experience.

Accessibility review

We review every accessibility feature submitted by stays hosts for accuracy.

1:1 messaging with hosts

Chat directly with hosts for more information about the accessibility features of their stay or experience.

Digital accessibility at Stay Easyway

Airbnb strives to conform with the European Accessibility Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our website and mobile applications.

How we work

Incorporating digital accessibility best practices into our design and engineering processes
Providing ongoing accessibility training and resources to our employees
Engaging internal and external quality assurance testers
Maintaining a cross-functional team dedicated to monitoring and addressing digital accessibility issues across our website and applications
Training our customer support agents on digital accessibility issues

Feedback

We welcome your feedback on Airbnb’s digital accessibility practices. Please email us at digital-accessibility@stayeasyway.com to connect. For any other queries apart from digital accessibility, contact Stay Easyway Community Support.

Dedicated teams

StayEasyway has teams focused on building products that everyone can use. These teams work with engineers, designers and others across the company to help ensure that our products are built with accessibility in mind.

Still have questions?

Get answers from an experienced local host.